Your Privacy Is Our Commitment
At 3dbd, the security of your personal information is our highest priority. This policy clearly describes how your information is collected, used, and kept safe.
1 Introduction & Overview
3dbd is a trusted online gaming and sports betting platform in Bangladesh. We give the highest importance to protecting the personal information of our users. This privacy policy describes our practices and procedures for data collection, processing, and storage.
By creating an account or using our services on the platform, you will be considered to have read, understood, and agreed to the terms set out in this privacy policy. We will notify you appropriately of any changes to this policy.
This policy applies only to the 3dbd platform. Third-party websites or services are governed by their own privacy policies, for which we are not responsible.
2 Information We Collect
3dbd may collect the following types of information about you for various purposes. We only collect information that is necessary to provide our services.
2.1 Information You Provide Directly
- Full name, date of birth, and national ID number (for age verification)
- Mobile number and email address
- Residential address
- Payment information (bKash, Nagad, Rocket, or Upay account details)
- Information provided when contacting our support team
- Documents submitted for identity verification
2.2 Automatically Collected Information
- IP address and device type
- Browser type, version, and language settings
- Activity logs on the platform (login times, gaming history, transaction records)
- Information collected through cookies and similar tracking technologies
- Time spent on each page visit and navigation patterns
2.3 Information Received from Third Parties
In some cases, we may receive information about you from payment processors and identity verification agencies. This information is used solely to prevent fraud and ensure account security.
3 Purpose of Using Information
3dbd uses your personal information for the following purposes:
3.1 Service Delivery & Operations
- Creating, managing, and verifying your account
- Processing deposits and withdrawals
- Providing bonuses and promotional offers
- Managing VIP membership and ensuring customer care service
- Maintaining records of gaming activity
3.2 Security & Compliance
- Age verification — the platform operates for users aged 21 and above only
- Detecting and preventing fraud, money laundering, and other illegal activities
- Ensuring account security and preventing unauthorized access
- Enforcing responsible gaming policies
3.3 Communication
- Sending important notices related to your account
- Responding to support requests
- Sending promotional information with your consent
- Informing you about changes to the platform
3.4 Improvement & Analysis
- Improving platform functionality
- Reviewing and enhancing user experience
- Identifying and resolving technical issues
4 Data Storage & Security
3dbd has implemented advanced technical and organizational measures to ensure the security of your personal information.
4.1 SSL Encryption
Our platform uses SSL (Secure Sockets Layer) encryption, which keeps all data exchanged between your browser and our servers secure. This ensures that your sensitive information, such as login details and payment information, cannot be viewed or stolen by any third party.
4.2 Data Retention Period
We retain your information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a set period to meet legal obligations, resolve disputes, and uphold our agreements.
4.3 Access Control
Only staff members who need the information to provide services will have access to your personal data. All staff are bound by confidentiality agreements. We regularly review and update our security procedures.
5 Sharing Information with Third Parties
3dbd does not sell or rent your personal information for any commercial purpose. However, limited sharing may occur in the specific circumstances below:
5.1 Payment Processors
Necessary financial information may be shared with payment processors such as bKash, Nagad, Rocket, and Upay to process deposits and withdrawals. These third-party service providers are governed by their own privacy policies.
5.2 Technology Service Providers
Minimum necessary information may be shared with providers of technical services required to operate the platform (such as server hosting and software). All such providers are contractually bound to protect the confidentiality of your information.
5.3 Legal Requirements
Information may be disclosed in response to a legal obligation, court order, or lawful request from a government authority. In such cases, we will provide only the information legally required.
5.4 Fraud Prevention
Information may be exchanged with relevant agencies to detect and prevent fraud, money laundering, or other illegal activities.
6 Cookie Policy
The 3dbd platform uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve platform functionality.
6.1 Types of Cookies We Use
- Essential Cookies: Required for the basic functionality of the platform, such as maintaining login sessions.
- Functional Cookies: Help remember your preferences and settings.
- Analytics Cookies: Used to analyze platform usage and improve service quality.
- Security Cookies: Used to detect fraudulent activity and keep your account secure.
6.2 Cookie Controls
You can control cookies by changing your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly.
7 Your Rights
You have certain important rights regarding your personal information, which 3dbd respects:
7.1 Right to Access
You have the right to receive a copy of the information we hold about you. Upon request, we will provide that information to you.
7.2 Right to Rectification
If any of your information is incorrect or incomplete, you may request a correction. Keeping accurate information is important for the benefit of both parties.
7.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations or legitimate business reasons.
7.4 Right to Object to Processing
You may object to the use of your information for specific purposes, particularly in the case of marketing communications.
7.5 How to Exercise Your Rights
To exercise any of the rights mentioned above, please contact our support team. We will respond to your request as quickly as possible.
8 Privacy of Minors
The 3dbd platform is for users aged 21 and above only. We do not knowingly collect information from minors. If we become aware that a minor's information has entered our system, we will immediately take steps to delete that information and close the associated account.
Age verification at the time of account creation is mandatory. Creating an account with a false age is a clear violation of our rules and may result in account cancellation and forfeiture of deposited funds.
9 Policy Changes & Updates
3dbd reserves the right to update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:
- A notice will be sent to your registered email
- A visible notification will be displayed on the platform
- The "Last Updated" date at the top of the policy will change
Continued use of the platform after any changes will be considered as your agreement to the revised policy. When making policy changes, we always keep users' interests in mind.
10 International Data Transfers
3dbd uses international technology infrastructure, which means your information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that:
- Industry-standard security measures are followed for data transfers
- Your information receives the same level of protection at any destination
- Third-party service providers are contractually bound to maintain appropriate data protection standards
11 Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. 3dbd's support team provides service in both Bengali and English, seven days a week, twenty-four hours a day.
Our support email: [email protected]
We will consider any privacy-related request or complaint from you seriously and as quickly as possible. Ensuring your satisfaction is our goal.
Have More Questions?
Our support team is always here for you. We are committed to keeping your experience on 3dbd safe and enjoyable.